8164

Get a Live Demo

You need to see DPS gear in action. Get a live demo with our engineers.

White Paper Series

Check out our White Paper Series!

A complete library of helpful advice and survival guides for every aspect of system monitoring and control.

DPS is here to help.

1-800-693-0351

Have a specific question? Ask our team of expert engineers and get a specific answer!

Learn the Easy Way

Sign up for the next DPS Factory Training!

DPS Factory Training

Whether you're new to our equipment or you've used it for years, DPS factory training is the best way to get more from your monitoring.

Reserve Your Seat Today

Two-Way Alarm Paging with T/MonXM

2 Way Paging Disk
Acknowledge: The T/MonXM alarm monitoring software now supports two-way paging, allowing technicians to acknowledge alarms from their pagers.

Summary of Features

  • Quickly Notify Off-Site Technicians of Alarms
  • Acknowledge Alarms Instantly from your Pager
  • ACK All Site Alarms from your Pager
  • "Tag" Alarms for Future Reference
  • "Ignore" to Stop Nuisance Alarms
  • Now Standard on all T/MonXM Software

Overview

The T/MonXM alarm monitoring software now supports two-way paging, allowing technicians to acknowledge alarms from their pagers.

Paging Feature
T/MonXM provides a paging feature which allows designated alarms to page service personnel from a duty schedule. Pages are repeated or issued to others on the schedule until an acknowledgment is received. With traditional one-way Alpha or Numeric pagers a technician has to go to the site or use a remote terminal to acknowledge an alarm. Two-way paging allows acknowledgment to occur immediately, halting additional paging activity.

Ack Site
In addition to acknowledging a single alarm, two-way paging can be used to acknowledge all alarms at the site. This function simplifies acknowledging when a technician is heading for a site that has several active alarms.

Tag Alarms
The Two-way pager can also be used to "tag" the alarm. This indicates to other system observers that the alarm is being attended, and prevents additional C.O.S. alarms if the alarm is repeatedly occurring.

Two-Way Pager Shows Alarm Details

T/Mon Pager 1

Response Choices are Listed in Menu

T/Mon Pager 2

Ignore
A technician can select an "ignore" response and the page will be suspended, while the schedule continues normally.

Now Available
Two-way paging is now provided with all DPS T/MonXM software, on T/MonXM WorkStations and on the Intelligent Alarm Mediator (IAM). Current holders of T/MonXM maintenance agreements will receive it with the next software upgrade. (Contact DPS inside sales if you wish to arrange to purchase a maintenance agreement or software upgrade.)

Two-way paging is yet another enhancement to further expand the functionality of T/MonXM. DPS continues to provide product improvements that support the needs of our network monitoring "partners".

To implement this feature you need to have two-way paging service and a two-way pager.


3 Rivers Telephone Pounces on Fiber Cut Using T/Mon ASCII Alarm Processing
4 Key Functions You Can Do With the IAM-6: Simplify Training, Quickly Locate Faults, Detailed Alarms and Immediate Notification
Got These 6 Problems? You Need T/Mon...
Monitor AFC Gear over Serial & ASCII with T/Mon SLIM
ASCII Interrogator
Empower Your Technicians to 'Respond Like a Pro' with These Automatic Trouble Instructions
How to Evaluate Command/Control Systems
Disaster Recovery and Intuitive Monitoring: Be Prepared For Network Failure With a Redundant Master...
Disaster Recovery, Building Security, and Graphical Monitoring At Your Fingertips...
Supercharge your Dispatch Room with an Annunciation Panel and T/Mon NOC
Use Your DNA Master to Monitor NetGuardian RTUs
Receive and Acknowledge Alarms via Pager or Cell Phone with DTMF
Use DTMF Voice Call-Out To Silence Alarms In The Field...
DTMF/Voice Interface: Acknowledge or Tag Alarms with Just a Phone Call
Deploy Dual-Redundant and Regional Alarm Masters
EATEL Uses IAM for 24-Hour Targeted Dispatch
T/MonXM Tip: How to Acknowledge Alarms by Sending an E-mail
New RTU Feature: DPS RTUs Can Now Report Alarms to FarScan(TM) Network Management Software
How to Backup Your T/Mon Database to Your FTP Server
Use this Floor Plan View in T/Mon GFX to Reduce Human Error
T/Mon XM