Sales FAQ - Frequently Asked Questions


General Questions

General Questions

Q. Year 2000 has come and gone, but are there any other date related issues that I need to be concerned about?
A. No. All DPS software has undergone a date & time procedure review.

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Q. How many phone numbers can the AlphaMax and the DPM page?
A. They both have a palette of 4, 2 of which can be assigned to each point. There can also be a delay before each number is paged.

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Q. What is the difference between a T/MonXM Workstation and a IAM?
A. They run very similar software. The main difference is the form factor of the packaging. The IAM is rack mountable and can be DC powered. Therefore, the IAM is suitable for central offices and equipment rooms. The T/MonXM Workstation is a tower PC based unit that is suitable for an office environment.

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Q. Do you need a T/MonXM or IAM to run T/GrafX?
A. Yes, the T/GrafX graphical adjunct requires one of our hardware/software solutions, but you can have multiple T/GrafX connected to the same system.

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Q. Do DPS products support LAN connectivity?
A. Yes, T/GrafX can be run directly from a LAN and the KDA can be polled from a LAN. As of version 3.0, T/MonXM supports direct LAN access (assuming LAN card installed). Earlier versions requires a terminal server connected to T/MonXM.

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Q. Does DPS have local sales representatives?
A. Yes - Direct sales representatives are located in the areas of:
Atlanta, GA Raymond Allread (770) 380-7419
Fresno, CA (contact our sales office for additional information)

Manufacturer's representatives are:
Canada: Dantek, Ltd. (514) 484-3810
Alaska: Doug Hanson Assoc. (907) 696-0722

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Q. What is the average product lead time?
A. 30 days.

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Q. How long has DPS been in business?
A. DPS Telecom was founded on October 15, 1986 in Fresno, California.

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Q. I looked on your web site (http://www.dpstele.com) and I have received product literature on the T/MonXM. How do I find out more about T/MonXM?
A. We have video tapes and a CD-ROM that show in detail our T/MonXM screens. We also have videos that discuss our alarm remotes. Call our sales department and they can answer your questions. Depending on the project and the type of monitoring equipment required, phone demonstrations and site visits can be arranged.

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Q. How do I find out about pricing?
A. To get the best pricing for your solution, call our helpful sales representatives.

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Q. Do I have to design and build my own alarm monitoring network?
A. No, that’s one of the ways we will partner with you. One of our sales engineers will work with you to design a proposal that will accommodate your requirements. We will also make sure that the proposed system is a valid configuration.

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Q. What kind of training does DPS offer?
A. We have scheduled classes in Fresno. We also offer an on-site turn up assistance package that is the best way to get you system up and running quickly. General on-site training is also available. Please review our Customer Support Page.

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Q. Do you accept Visa or MasterCard?
A. Yes.

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Q. How do I figure out which alarm remote is best for me?
A. Not an easy question to answer without knowing more about your requirements. Generally speaking you would choose remotes based on a variety of factors including: Number of point to monitor, Analog collection requirement, Where & how you wish to mount it, How you like to terminate your alarms, How likely your sites are to expand, and what type of communications links you have. The best way to make the right choice is to call us to discuss your site monitoring needs.

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Q. What is the difference between the IAM and the IAM-5?
A. The IAM 5 is the newest version of the IAM. It supports additions options such as CD & ZIP drives. There are special versions of the IAM-5 that are CE rated.

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Q. What is the difference between the T/Mon and the IAM?
A. They are simply different hardware form factors for the T/MonXM software. The IAM is a rack mounted, -48V powered unit that is typically found in equipment bays near transport facilities. The T/Mon Workstation is a tower PC designed for more of an office space environment. Most of our clients have opted to go with the IAM form factor as it is better suited for type "typical" monitoring application.

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Q. I've got lots of other responsibilities besides putting in an alarm monitoring system. Can I get some help putting together a system?
A. Absolutely. Our client service & support department will help you with the network design and equipment selection aspects. Our training, turn-up assistance, and databasing services well help you quickly get your system up & running and keep your staff proficient.

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Q. My current system consists of an old alarm master and a fair number of remotes. Can I replace my master and keep the remotes for a bit longer?
A. Very possibly. T/Mon has modules to interface to a number of "legacy" devices. As of present these devices include: Datalok, Dantel, Badger, and NEC. A Larse module is on its way.

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Q. Can T/Mon monitor SNMP?
A. YES, T/Mon can receive & process SNMP traps. T/Mon can compile your MIBS and then you can select which alarm you wish to see.

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Q. What is the T/Mon 4.2 Release date?
A. March 15th, 2003 M/A agreements clients will start receiving their updates. The updates will include the T/Mon Software, T/link, T/AccessM and TcpAgent updates.

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Q. What's new in 4.2?
A. There are over 50 product improvements contained in this offer that affect usability and new functionality. Please refer to the T/Mon 4.2 upgrade notes for additional details.

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Q. Can T/Mon be used in a redundant environment?
A. There are several configurations that allows for fault tolerant & disaster recovery site topologies.

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Q. What type of discounts to you offer?
A. We offer discount schedules based on quantity orders and annual purchase level agreements. The first discount level starts at 11 units. Please contact the DPS client service team for additional information.

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Q. What is the standard DPS warranty?
A. 2 years on DPS hardware. 90 Days on Software. Please refer to the warranty policy for additional info.

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Q. Do you have 24x7 hour emergency tech support available?
A. Yes. For after hour emergencies, simply call our TOLL FREE number, let the phone ring until the automated response provides you with further instructions. You will be called back within 15 minutes, no charge.

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Q. What are you're your standard tech support hours?
A. Standard tech support hours are from 6AM PST to 6PM PST. You may also use our online tech support form.

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Q. What version of O/S does your client & configuration software run under?
A. The majority of that software runs under Windows: 95,98,ME,XP, & 2000.

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