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Top 11 Ways You Can Avoid Windshield Time with Remote Alarm Monitoring Solutions

Windshield time is one of the hidden expenses of operating remote sites, and it will nibble away at your company's profitability. "Windshield time" is all the unproductive time that your technicians spend in the car traveling to and from remote sites. If your company operates in a large rural service area, or a busy urban center with heavy traffic, your windshield time can add up to hours.

Heavy-duty windshield time can get expensive: you're paying your highly-paid technicians for sitting in a car for hours. This greatly and unnecessarily raises personnel costs. And the time it takes for technicians to get on site is time that your revenue-generating equipment stays down.


One of the major expenses of operating a network of remote equipment sites is "windshield time," the time technicians spend travelling to and from remote sites.

You don't have to put up with windshield time or its costs. Here are 11 ways our DPS Telecom equipment can minimize, or eliminate, technician visits to remote sites.

1. Proactive Monitoring can Avoid Outages

High-quality network alarm monitoring can alert you to potential trouble long before it becomes a reality, preventing network outages and repair trips to remote sites.

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2. Remote Operation of Equipment and Relays

When a problem can be solved by turning a switch - for example, to turn on a backup generator - why should anyone have to drive miles to operate it? The T/Mon Network Alarm Management System, the NetGuardian 832A, and many other DPS Telecom products support remote operation of on-site equipment.

3. Site Visibility Ensures that The Right People, with The Right Tools, Go to The Site

If you don't know what the problem is, how can you be sure you're prepared to correct it? Technicians often travel to remote sites to diagnose the problem - and then have to return to the central office for the correct tools or a specialized technician. All of our remote monitoring equipment presents detailed notifications of alarm conditions, ensuring you'll know what's really happening at your remote sites.

4. Pager or Cell Phone Notifications Keep Technicians Where They Belong - in The Field.

There's no reason for your technicians to go from a repair job to a central office for instructions to another repair job. Pager or cell phone notifications of alarms, supported by T/Mon and NetGuardians, keep technicians informed while they're in the field.

5. Dispatch Route Planning with T/GrafX.

T/GrafX software displays alarms on a physical map of all your physical locations. You can immediately see which sites have problems, right down to the level of site, rack, device, and alarm point level. You'll see exactly where the alarms are and the fastest way to get to them.

6. Turnup and Troubleshoot Sites from Your Desk

T/Mon's remote site access features let you verify connections between T/Mon and your RTUs directly from your office, eliminating windshield time associated with turnup, supports many applications for provisioning via LAN.

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8. Remote Loading of Firmware

Firmware updates can be sent to your DPS Telecom equipment remotely via LAN.

9. Built-in Debug Features on Remotes

If there is a communications problem between your remotes and your master, you shouldn't have to travel to the remote site to diagnose the problem. Our T/Mon and RTUs have built-in debug features, allowing you to inspect communication traffic at the touch of a button.

10. Reach-through Ports to Serial Equipment

The RTU NetGuardian features reach-through ports to up to eight serial devices. You can access and control remote site devices without leaving your desk.

11. Remote Tech Support

With our remotes, you don't have to travel to the site to diagnose equipment problems. With T/Access, our technical support staff can reach through to your equipment remotely for accurate diagnosis and repair.

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Do You Want to Know More about How You Can Avoid Windshield Time?

As you know, windshield time is a hidden expense that will nibble away at your company's profits.

If you want more information about this problem, I recommend the "12 Leading Causes of Windshield Time and How You Can Avoid Them" white paper. It surveys the issue of windshield time and offers practical suggestions for how it can be reduced for greater cost savings and profitability.

Learn the top 12 causes of windshield time, and how you can eliminate them from your operations.
PDF Download the free 12 Leading Causes of Windshield Time and How You Can Avoid Them White Paper Here.

Get Opinion from Experts

In order to make an informed decision you also need to get insight from people who are experts in remote monitoring.

Don't wait any longer to avoid windshield time, simply give us a call (or shoot us an email) we can start working together to give you the best visibility possible of your remote sites.

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Get a Custom Application Diagram of Your Perfect-Fit Monitoring System

There is no other network on the planet that is exactly like yours. For that reason, you need to build a monitoring system that's the right fit for you.

"Buying more than you need" and "buying less than you need" are real risks. You also have to think about training, tech support, and upgrade availability.

Send me a quick online message about what you're trying to accomplish. I'll work with you to build a custom PDF application diagram that's a perfect fit for your network.


Make an Informed Decision


Your network isn't off-the-shelf.

Your monitoring system shouldn't be, either.

Customized monitoring application drawing

We'll walk you through this with a customized monitoring diagram.

Just tell us what you're trying to accomplish with remote monitoring.

Get a Custom Diagram