DPS products provide 24 / 7 Alarm Notification

Dispatching Technicians

• Do you know what the problem is and who to send?
  When a network site has a problem and a technician must be dispatched, do you know exactly what piece of equipment is down? Is the technician capable of handling that problem being dispatched?
• Guessing about unknown problems leads to unpleasant surprises
  Technicians sent to network sites to repair equipment will always find surprises. Having the right replacement parts and tools can be hit-and-miss, especially if site monitoring is minimal.
• While your tech is driving to the site, your gear is still down
  Consider the travel time just for them to get out to the remote location and you have the makings of a costly and time-consuming trip, while your revenue-generating network gear is still down & un-repaired.
• Without good information, you're always one step behind
  These problems happened because dispatch technicians weren't notified as soon as the problem appeared, no one knew which technician to call, they didn't know exactly what the problem was until someone was physically on-site, or they didn't have the correct parts.

24-Hour Alarm Notification

• Get the Information You Need with Multiple 7x24 Alarm Reporting Methods
  When a critical service interrupting failure happens, you want to be informed no matter what time it is. Our solution is designed to report alarm status in many different forms to keep technical staff informed 24 hours a day. On-call staff will be kept abreast of your network health via alphanumeric pager as well as email notification.
• Make every dispatch worth the trip
  The flexibility of this system allows it to be tailored to page the proper person, at the right time for the proper alarm. This will provide you with visibility to identify the exact problem area and to take the proper corrective actions. Our solutions will allow you to provide your valued customers with uninterrupted service.