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"Making decisions about your legacy monitoring network can be a tough job," says Eric Storm, President of DPS Telecom. "You don't want to lose the investment you still have in legacy gear, but you also can't afford to have poor network visibility. At DPS, we make your job easier with monitoring equipment that integrates seamlessly with legacy. You get the advantages of modern gear without throwing away your existing investment."
Here are 7 ways that DPS Telecom helps you to get the most out of your legacy monitoring network:
1) DPS Innovates to Achieve Legacy Compatibility and Advanced Monitoring Functionality
At DPS, we're always actively developing new products. With a full team of engineers working to build new and better gear, you get dual benefits when you choose DPS for your legacy integration project.
"The DPS system is replacing all of our old & outdated alarm systems. The DPS system is very flexible; it handles many protocols, performs dozens of tasks, and has lots of options for notifications."
-Eddie W.
CenterPoint Energy
First, you get broad and growing support for a wide range of legacy devices. The T/Mon alarm management platform supports over 25 proprietary and legacy protocols. If you need to monitor a protocol that T/Mon doesn't currently support, you can get a custom engineered solution. In most cases, you won't pay any NRE (Non-Recurring Engineering) fees.
"T/Mon has definitely simplified our operations. We're all working from the same platform. We don't have to train people on two different systems."
-Glenn L.
Southern Company
Second, every alarm you bring into T/Mon benefits from advanced monitoring functionality, regardless of where it originated. If you have a legacy master, odds are that you can't web browse to it. With T/Mon, your legacy alarms are fully accessible via a convenient web browser interface. Your legacy master probably doesn't support pager and email alerts to techs in the field, but T/Mon does. These are just a few of the modern tools you can apply to legacy alarms in T/Mon, and the list continues to grow.
2) DPS Provides Comprehensive Tech Support for Your Legacy Projects
"When you're working hard to get the most out of your legacy investment, it's critical to have a vendor that provides total support," says Storm. "Phone support must be helpful, knowledgeable, and available when you need it."
"Every time that I've contacted DPS Tech Support, I've gotten really good results," said Wells. "The people I've talked to have been knowledgeable and willing to work with us. At times when we've had a pressing issue, DPS provided immediate help."
-Tom W.
Comporium Communications
You only accept the best from your transport supplier, and your monitoring standards should be no different. At DPS, we have a full team of experienced support engineers to help you with every step of your legacy integration initiatives. Tech Support also performs field installations, so the engineers who answer your support calls have the real-world experience they need to solve your problem.
"We know that we can count on DPS support staff to help us through our legacy transition."
-Mario F.
Williams Gas Pipeline (Transco)
3) DPS Promptly Returns Your RMAs
Anytime you work with legacy gear, you have more than your fair share of equipment failures. Given enough time and real-world exposure, any RTU (Remote Telemetry Unit) equipment can fail. With the amount of time DPS has been in the industry, we now have some equipment that's been deployed for upwards of 15 years.
With the understanding that all equipment will eventually fail, the true measure of a company is its commitment to quick RMA turnover. That's why DPS returns your RMAs promptly, keeping your network defenses at full strength.
4) DPS Simplifies Legacy Integration with Features That Make Your Job Easier
Legacy projects are tough. The challenge is finding a company that will interface with RTUs (Remote Telemetry Units) that they don't manufacture. Anyone can perform a forklift swapout of your entire monitoring system at a huge expense in time and dollars, but 3rd-party integration is a very specialized field. Doing it right takes lots of resources and field trials.
"T/Mon has been excellent to work with, making interfacing with our [legacy] polling units in the field 100% reliable... Everything was initially setup and working in one day."
-David W.
Niagara Mohawk
As a complete hardware and software solution, T/Mon has a solid track record of successful legacy integrations and migrations. Through years of ongoing improvements, DPS engineers have designed an advanced alarm master that simplifies difficult legacy integration jobs. Database conversion utilities are also available, eliminating the often staggering time requirements of redatabasing your entire system.
5) DPS Provides Modern, Supported Equipment that Eliminates Single Points of Failure
As with any mission-critical equipment, you need to have a contingency plan for your monitoring master. If it fails today, will you be able to replace it? How can you possibly maintain visibility without a master?
DPS eliminates this threat by providing a modern, fully supported master that can poll your existing legacy remotes. It's newly manufactured and ultra-reliable. Replacement parts are readily available. You can even deploy a dual-redundant pair of masters. If you ever do have a master failure, an advance replacement can be delivered to you very quickly, sometimes within 24 hours.
T/Mon Gold Plan users also have the opportunity to upgrade to the latest platform every 3 years to keep current, stay far ahead of the hardware mortality curve, and reap the benefits of the newest platform.
6) DPS Provides Comprehensive Training
DPS provides training at our Factory Headquarters, as well as right at your site. This enables you and your operators to learn mission-critical monitoring skills in less than a week, enabling you to quickly integrate your new system with your legacy gear.
Regularly available training is an incredibly valuable asset, allowing you to quickly bring new staff up to speed. As you add new operators and experience staff rotation, you can't trust your mission-critical monitoring to word-of-mouth training. Make sure every member of your monitoring staff attends formal training.
"DPS Factory Training really was the best training class I've been to in my telecom career."
-Mary S.
National Grid
DPS provides training at our Factory Headquarters, as well as right at your site. This enables you and your operators to learn mission-critical monitoring skills in less than a week, enabling you to quickly integrate your new system with your legacy gear.
"In my career, I have never come across a company so thorough and knowledgeable about the products they offer"
-Rich L.
Constant Power Technologies
Regularly available training is an incredibly valuable asset, allowing you to quickly bring new staff up to speed. As you add new operators and experience staff rotation, you can't trust your mission-critical monitoring to word-of-mouth training. Make sure every member of your monitoring staff attends formal training.
7) DPS Minimizes Your Purchasing Risk with a 30-Day Money-Back Guarantee
Any major equipment purchase carries a particular degree of risk. You need to choose a vendor that stands behind their product.
DPS dramatically minimizes your risk with a 30-day no-risk guarantee. Try a DPS solution under your real-world network conditions for 30 days. If it doesn't meet your needs, simply return it for a full refund.
Making it even easier to try T/Mon in your network, the time investment required to replace your legacy master is very small. Just install T/Mon next to your existing master and cut a few wires over. If it doesn't work well for you, simply return the wiring to its original configuration.
"Our existing fleet of [legacy remotes] appear basically unaffected by the change to a new master polling device... If anything, they may be a little happier."
-Bryce P.
Duke Energy
DPS Telecom Provides Solutions You Need to do Your Job Well
"We know that a complete legacy system swapout can be a costly process," Storm says. "We make it easy for our clients by offering them products with support for their legacy equipment. This allows them to make a seamless transition to a modern system, replacing equipment as they can afford to over several budget cycles."
At DPS, we specialize in custom solutions to provide our clients with total satisfaction. We provide our clients with the support they need to do their jobs well, maintaining a reliable network that helps them to be leaders in their industries.
"From beginning to end I've been completely impressed with the DPS Telecom team. In a time when some vendors almost make it difficult to do business with them, DPS Telecom clearly shows that they want and deserve the opportunity."
-John M.
Ciena Corporation
You need a vendor that knows how to deal with your legacy situation. DPS has the experience needed to generate powerful solutions for your network, and the software services to port your database. We're committed to developing by working with you to meet your unique needs.
At the end of the day, you need to have a monitoring solution that will reliably help protect your network and keep your users happy. Be proactive about your legacy monitoring situation and seek out a solution before it threatens your network.
To learn more about legacy integration, contact your DPS Sales Representative.
