If you only have major and minor contact closure alarms, your missing the whole picture. If you get a minor alarm, well great-what was it? It could be one of 100 events. If it was a major or critical alarm, how important is it to you? Can you live with it until the next business day?
Alarm detail dictates whether you send a tech out at two o'clock Saturday morning, or if it can wait until Monday. Without complete information you can't know for sure. You've got to figure out which sites are affected and if it will drop traffic. Ultimately, what you want to know is, "Do I call somebody now, tomorrow morning, or next business day?"
|Option 1: Sign up for a free demonstration via web conferencing||Option 2: TMon / IAM remote network management system product details||Option 3: Find remote network management application details|
It's critical to keep a handle on your call outs. If you can get remote connectivity, analyze what's wrong, and then dispatch your crew, you'll already have the problem diagnosed-and when you send that technician out you know that they'll have the resources to fix the problem.
Repairs are a big challenge when you have a small staff, and it's even more complicated if you have to send a technician to physically check your remote sites. What if it was something that could have been dealt with remotely? What if you find that you don't have the right equipment with you and have to go back and get it - that stretches your service restoration time.
Your monitoring staff needs complete information on every aspect of your network. They need to be able to locate problems and correct them fast.
To ensure that your monitoring staff follows correct procedure for each network alarm, TMon presents network alarm events in plain English, so that your staff-even system operators without specialized training-will immediately understand the problem and be able to take action. A trouble log also allows system operators to record what corrective action was taken for each alarm. This keeps a clear historical documentation of what has been done previously and eliminates guesswork between shift changes.
This ensures that system operators will always have the right information to take corrective action in any emergency.
Bob Berry, President and CEO
"Every network alarm management system I make is backed by my no-risk, money-back guarantee. If you buy my equipment and you're not satisfied for any reason during the first 30 days, simply return it for a full refund. If my product doesn't solve your problem, I don't want you to have it."
You might be hesitant about upgrading your remote network management. Changing complex systems is hard; there's always last-minute complications, and how do you get the budget for secondary equipment?
Secure a long-term solution for your remote network management problems, a solution that is:
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Download our free Monitoring Fundamentals Tutorial.
An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.
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