Years of valuable input from clients like you has helped us create our "How To" Guides. These techno-knowledge papers cover dozens of commonly requested NetGuardian topics. Our DPS Tech Support team writes these documents in a simple to follow manner that will take you through the complete process of setting up the feature desired. Each one explains the steps needed to set up a specific function. Recovery of a lost password that may have been lost or forgotten. There's a guide for setting up email notifications. There's another for updating firmware. There are additional documentation as well. Our DPS Tech Support team writes these documents in a simple to follow manner that will take you through the complete process of setting up the feature desired. There are lots of guides available to download, the complete set of "How-To" guides is available as a free resource in MyDPS.
Please let us know if there is a "How To" Guide you would like to see added. We are constantly adding new material to expand our ever growing library of information. We value your opinions and most of our "How To" Guides have been requested by our clients. In addition to the NetGuardian platform we also have "How To" Guides on other RTUs, T/Mon Master Stations, and General configuration such as D-Wire Sensors. We have an easy to navigate resource in the MyDPS section of our page.
If at any time you have a question or you need clarification about anything, call or e-mail the Tech Support team. Here's our contact info:
Hours: M-F 7AM to 6PM Pacific Standard Time
(24-hour emergency support available after hours - leave a message and an on-call technician will be paged)
We also periodically host a 4-day class, taught by the engineers who helped design your DPS equipment. They cover the essentials for using T/Mon, NetGuardian RTUs, as well as the basics of SNMP protocol. You would be welcome to have up to 3 technicians join you per class session. There are no fees to attend, aside from your own travel and accommodations. We'll even take care of breakfast and lunch while you're here.
Still need support? Contact us for On-Site Training and Turn-Up and Assistance options. A DPS Engineer can come on location to assist in getting your equipment installed and/or train other technicians within our company.