New Product Announcement: DPS Telecom's New DTMF/Voice Interface Lets Field Techs Ack Or Silence Alarms Over The Phone
FRESNO, CA, June 21, 2005 - DPS Telecom announced today the release of the new DTMF/Voice Interface for the T/Mon NOC Remote Alarm Monitoring System. This new compact hardware unit enables maintenance technicians to acknowledge or silence T/Mon NOC alarms from the field, using any touch-tone phone.
The DTMF/Voice Interface, used together with T/Mon NOC's standard, built-in support for automatic alarm notification by pager, gives telecoms, utilities and other telecom network operators a convenient, cost-effective way to coordinate maintenance over large networks and distant remote sites.
T/Mon NOC's paging capabilities provide automatic unmanned 24/7 alarm notification; alarm acknowledgement via the DTMF/Voice Interface provides an automatic audit trail that clearly records which technician is responsible for each alarm.
Many companies don't monitor their networks 24 hours a day because of the costs of staffing a network operations center round the clock. T/Mon NOC and the DTMF/Voice Interface put easy-to-use, automated tools for 24/7/365 monitoring within the reach of any company.
"Twenty-four hour monitoring is one of the most essential capabilities every telecom network operator must have," said Bob Berry, CEO of DPS Telecom. "There is nothing worse than coming into work on Monday and finding out there was a network outage over the weekend - one that could have been corrected if anyone had been notified. T/Mon NOC lets every company have a 24/7 NOC without paying a fortune on staff."
How the DTMF/Voice Interface Works
T/Mon NOC notifies field technicians of new alarms by sending a detailed text message to the techs' alphanumeric pager or email-capable cell phone. The pager message contains an eight-digit ID number that uniquely identifies the alarm.
The DTMF/Voice Interface is as easy and familiar as a standard voice mail system. The user calls T/Mon NOC over an ordinary landline or cellular touch-tone phone. A synthesized voice prompts the user to enter the alarm's ID number. The user can then follow the voice prompts to acknowledge or temporarily silence the alarm.
The DTMF/Voice Interface is available for any T/Mon NOC, T/MonLT, IAM-5, IAM or T/MonXM WorkStation system running T/MonXM version 4.6A or later. Users who need to upgrade to T/MonXM 4.6 should call 1-800-693-0351 to order.
All full description of the DTMF/Voice Interface, including product photos and complete specs, can be seen on the DPS Telecom Web site at the DTMF interface product page.
About T/Mon NOC
The DTMF/Voice Interface adds yet another capability to T/Mon NOC, the most capable network alarm monitoring system available today. Among T/Mon's other productivity-enhancing features are:
- Support for over 25 standard, proprietary, and legacy protocols, including SNMP, TL1 and ASCII, providing an integrated telemetry platform for network managers to monitor every device in their networks from one screen.
- Secure HTTPS Web remote access, enabling T/Mon NOC to securely access alarms from any computer anywhere in the world.
- Pager and email alarm notification, enabling any company to support 24/7 alarm monitoring.
- Detailed alarm notifications giving specific instructions for correcting network alarms.
- Automated alarm sorting and filtering.
- User-defined custom alarms integrating multiple alarm inputs, date/time factors and alarm correction by automatic remote control.
- Integrated facility access control.
T/Mon NOC is backed by a two-year hardware warranty and a no-risk, money-back guarantee.
A full description of T/Mon NOC, including a complete list of supported protocols and devices, can be seen on the DPS Telecom Web site at www.dpstelecom.com/tmon.
About DPS Telecom
DPS Telecom is an industry-leading manufacturer of network alarm monitoring solutions. DPS clients include RBOCs, ILECs, CLECs, gas and electric utilities, heavy and light rail transit, government agencies and manufacturers.
"DPS Telecom succeeds because we don't let our clients fail. We're committed to solving our clients' problems 100%, and we back it up with a no-risk, money-back guarantee on all our products," said DPS Telecom CEO Bob Berry.
More information is available at www.dpstelecom.com