The Protocol - Nov/Dec 2000

President's Letter: You Need it, We've Got it...

IP connectivity is changing the way we communicate, view and transfer data. Your network has to grow and change to accommodate your customer's new communication needs. DPS is dedicated to developing the tools you need for complete monitoring of your IP network.

Our focus is on client care and we want you to know that you are the most important aspect of our company. If you have custom problems, we can and will build custom solutions to meet your needs. If you have any needs that you feel we are not addressing, please call us and let us know. We love to hear your ideas and suggestions for future upgrades or developments.

As we approach the end of the year, we are releasing version 2.0 for the NetGuardian,which will allow browser access to your alarm data. This firmware upgrade to version 2.0 will be available via the DPS web site in December and a demo is now available. We encourage you to call your Account Manager and get your NetGuardians upgraded today.

Praise from our Partners: Our #1 Priority is Client Satisfaction...

Thanks so much for the DPS Alarm and Monitoring System that you helped us integrate into our White House Communication Agency Washington Area Systems.

Thanks to you and John, the system went off without a hitch. The customer is very happy with the capabilities that the system provides. In fact, they are interested in learning about some of the other functions that DPS systems can provide.

While the quality of your equipment speaks for itself, without a doubt the best part of working with DPS was your customer satisfaction. Your multiple phone calls to see if there was any support needs were above and beyond what we expected. It truly made the difference.

Thanks again for the product and most of all, for the service and the support.

P.J. Renehan
Program Manager
Honolulu, Hawaii