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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

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Remote Alarm Monitoring and Control Systems from DPS

At DPS Telecom, we understand that in today's competitive environment, it is not simply about offering the lowest prices or best rate plans. Your customers are looking for performance and network reliability.

When you consider that over 50% of network outages are caused by network failures, you must have adequate network monitoring equipment to remain competitive in your industry.

Providing reliable network services is also the best way to differentiate yourself from your competition, and network reliability management is the technology that underlies all reliable telecommunications service.

Effective Tool to Improve Your Network Reliability

One of the most powerful tools for ensuring network reliability today is the T/Mon LNX Alarm Management Platform. The T/Mon LNX provides outstanding value by protecting your network reliability.

Information on T/Mon LNX

Point-and-Click GUI Interface for Easy Training and Rapid Response to Network Threats

T/Windows brings the power of T/MonXM to the Windows desktop. With T/Windows, any PC anywhere on your network can become a complete T/MonXM monitoring station, with the full power of Remote alarm monitoring and control, operating control relays, and generating reports for in-depth analysis of network events.

Windows interface refinements make T/MonXM even easier and more efficient than before. You can view Standing Alarms just by double-clicking an alarm window in the Alarm Summary screen. You'll have handy right-click access to view Standing and COS alarms, acknowledge alarms, and view site performance and protocol debug data.

T/Windows will simplify and shorten your training. Technicians can be quickly brought up to speed with T/Windows' familiar, easy-to-understand Windows interface. Your system operators will be able to use this system to effectively protect your network.

An easy interface means your technicians will have faster access to the many user-friendly features of the standard T/MonXM interface - logically organized alarm windows, clear English descriptions of alarm conditions, and detailed text messages giving specific instructions for correcting each alarm event. All this means faster response to network threats, letting your staff take rapid action against all network problems.

You will also be able to use your T/MonXM monitoring data anywhere in your network. Your monitoring is not tied to your NOC - instead, any computer becomes your NOC. Alarms can go directly to technicians in local offices and administrators have immediate access to alarm data for analysis.

Root Cause Analysis Feature Gets To The Root Of Network Reliability

Too many companies depend on human intervention to provide intelligent analysis of alarm data. T/MonXM's Root Cause Analysis features let you automate the process, so your newest, least experienced technician can identify and eliminate network threats that would usually require the skill of a veteran technician.

It is often difficult to diagnose the cause of network failures. For example, different switches at different remote sites may report a connection loss. Are these separate failures on separate lines, or a single failure on a line connecting the two? If your network is monitoring these sites separately, it may take hours of testing to find the real cause. Experienced technicians may be able to diagnose the problem faster, but not everyone has access to experienced technicians.

T/MonXM takes the guesswork out of root cause analysis. First, T/MonXM brings the separate pieces of your network into one coordinated platform, so you have an eagle-eye view of every single alarm. Second, T/MonXM's derived alarms features correlate alarms by logical formulas, automatically identifying the single cause behind seemingly unconnected alarms.

You can create a derived alarm formula for any repeatable conjunction of events. The combined knowledge of your most experienced staff can be captured in a software format. And when that conjunction of events reoccurs, your Remote Alarm Monitoring and Control technicians will not see a meaningless collection of alarms, but a straightforward identification of the real problem.

ASCII Alarm Processing Extracts Detailed Alarm Information To Enhance Network Reliability

It's incredible how many companies rely on embedded scan points and meaningless summary alarms to monitor their vital, revenue-generating equipment. A summary alarm can tell you there's a problem - some problem, somewhere - but it can't help you identify or correct it.

You could be looking at hours of testing and troubleshooting before you find the problem. And those hours are costly in terms of technician man-hours, network downtime, and lost revenue.

But there's a richer source of information right there in front of you. Your equipment can output ASCII alarm reports that contain detailed information about the problem. The only trouble is, you have to somehow extract the meaningful data from a mass of raw text.

This is where T/MonXM can help. T/MonXM's ASCII Processing Software Module can automatically parse ASCII text, extract the alarm data, and convert the information to a standard T/MonXM alarm that inherits all of T/MonXM's powerful alarm processing and notification features.

Instead of struggling to identify the network threat, you can find it, correct it, and get your network back on line fast.

These are just three of the network reliability tools available with T/MonXM. The latest edition of T/MonXM, Version 4.2, contains over 50 separate improvements, each of which is designed to improve your network reliability and add value to your business.

Become a Network Reliability Expert by Calling DPS Telecom today

DPS Telecom is heavily attuned to the needs of our clients and therefore provides several training courses throughout the year. Our factory training will provide you with the latest knowledge and tools to achieve your network reliability goals by maximizing the value of your investment in network reliability.

How T/Mon trainning can assist you?