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Selecting the right RTU for your remote sites can be overwhelming. When you're trying to find the right balance of capacity, interface, and features - how do you know what you really want?
Before you decide on an RTU, you should consider both its short-term and long-term effect on your network monitoring strategy. You want an RTU that will both immediately improve your network visibility and support your overall upgrade plan to support your future monitoring goals.
Your first step to get your alarm monitoring upgrade rolling is a complete survey of your current network and remote sites. This survey will document your existing alarm monitoring situation, in order to build a road map for your upgrade. This can be a bit tricky if you are starting from the ground up.
You may think that adding a new RTU requires a completely new alarm monitoring system, but that's not necessarily true. Before you shop around, take an inventory of your current network monitoring equipment. You want to select an RTU that not only meets your current requirements but is also compatible with your existing network transport.
Here are some questions that will help you start your network-monitoring inventory:
Before you select an RTU, think about what your ultimate goals are for your network monitoring.
Here are some questions that will help you form your future network monitoring plans:
Once you've defined your current and long-term network monitoring goals, choose an RTU that meets your present needs and will expand to meet your future needs.
When you're planning your alarm monitoring, always think about the future. You don't want to get locked into an RTU alarm system that's inadequate for your future needs, but you also don't want to spend too much for alarm capacity you won't immediately use, either. After all, it's easier and more cost-effective to add alarm capacity in a controlled way in the near future than to rush a new deployment when you've exceeded your alarm capacity. Features such as an RTU with multi-generational hardware will ensure that your equipment can grow with your needs.
Now that we have taken a look at some of the most important factors involved in deciding which RTU to choose, let's take a look at some essential features that any high-quality RTU will offer.
Here's a handy list of essential functions you should look for in an RTU. If a device cannot meet these basic requirements, cross it off your list.
SMS, E-mail, Voice Alert, or Pager Notifications:
SMS, e-mail, voice alert, or pager notifications let your field techs respond to alarms while they're still in the field, speeding repairs and reducing windshield time. Look for an RTU with notification support, which can send detailed alarm notifications to your email, phone, or pagers.
Detailed Alarm Notifications:
Summary "major/minor" alarms don't give you enough information to make dispatching decisions. Look for an RTU that includes detailed diagnostic information in each alarm.
Alarm Correction Instructions:
Detailed instructions included in alarm notifications ensure that system operators, without extra training, will know precisely what to do and who to call if an alarm is triggered.
Everybody knows how to use a web browser. A web interface ensures all your field techs can access your RTU, from any computer and any location on your network.
A large, complex network can create a cascade of alarms. Some are unimportant, but others are critical. Look for a RTU that can automatically sort and prioritize this flood of information for you.
Nuisance Alarm Filtering:
Even the best NOC staff stops taking alarms seriously if they're bombarded with status alerts, oscillating conditions, and unimportant alarms. Look for an RTU that gives you the capavbility to filter these out.
Custom Combination (Derived) Alarms:
A low battery isn't a serious problem, and neither is a failed generator - but they're pretty serious when they happen at the same time. Look for an RTU that can watch many different alarm inputs and spot critical alarm combinations.
Root Cause Analysis:
Finding the underlying cause between alarm cascades can take hours of patient detective work. Look for a RTU system that can automatically correlate repeated combinations of alarms.
History and Trend Analysis:
Identify problem areas and eliminate recurring problems with a RTU system that keeps a complete alarm history that's exportable for trend analysis.
Live Analog Monitoring:
You can't adequately monitor battery levels, temperature, and humidity with one-threshold contact closures. Look for an RTU that supports analog inputs, including real-time monitoring of actual analog values.
Many common site problems, from power outages to high temperature alarms, can be solved by quickly turning on a generator or an air conditioner. Remote operation of site devices is the best way to eliminate unnecessary site visits and it's a lot faster than going in the truck.
SNMP Support and ping alarms:
If you're responsible for both telecom and IP equipment, consolidate all your monitoring on one RTU.
Another very important factor to take into consideration when deciding upon an RTU is looking at how alarms will be transported back to your control office.
Once alarm data has collected at your remote sites, it needs to be transmitted over a data network to your alarm presentation master at your NOC. Alarm data can be sent over nearly any kind of data transport: Ethernet LAN/WAN, dial-up modem, dedicated circuit, overhead channel, WiFi, etc.
There are two things you should keep in mind about RTU alarm data transport:
It is also important to note that the size of your network will determine the capacity of your RTU