Check out our White Paper Series!
A complete library of helpful advice and survival guides for every aspect of system monitoring and control.
1-800-693-0351
Have a specific question? Ask our team of expert engineers and get a specific answer!
Sign up for the next DPS Factory Training!
Whether you're new to our equipment or you've used it for years, DPS factory training is the best way to get more from your monitoring.
Reserve Your Seat TodayYour telco network is the backbone of your business - especially if you're operating multiple remote sites with critical telecom gear. Even a short power failure, sudden temperature spike, or overlooked battery issue can result in dropped calls, data service outages, and frustrated subscribers.
That's why proactive alarm monitoring is so important in the telecom industry.
Over the next several minutes, we'll discuss an example telco-specific alarm monitoring solution that covers your main site plus any additional small sites, all under one unified platform. You'll see how it works, what components are involved, and why it's the best way to prevent costly network downtime.
Telecom sites often exist in harsh, remote environments. You might have a central office in one location and smaller cabinets or huts spread across a wide area. Your top challenges generally include:
If any of this sounds familiar, consider a customized alarm monitoring system that can address these problems for you.
An example solution built specifically for telco environments with multiple remote locations is shown above. It includes:
All components communicate via LAN to deliver real-time alarm updates, voice call-out notifications, and detailed logs of site conditions. These RTUs can also forward data to a centralized master station.
The diagram above doesn't specify a required master station. NetGuardians work with third-party devices like SolarWinds and Motorola UEM (usually using a common protocol like SNMP) to deliver alerts. This is in addition to the (optional) central alarm master station from DPS: T/Mon.
Since you aren't forced to use T/Mon, you have the freedom to integrate other brands into one cohesive system - while still receiving immediate alerts.
This example configuration shows how a system can be built with telco-specific goals in mind.
The equipment you choose for your solution needs to be selected with purpose. Just like the system above, your system should provide useful elements, which might include:
You need rapid notifications for urgent issues like a site power loss. That's why voice alerts are baked into this example solution. Instead of waiting for emails that could get buried, you'll receive a phone call the moment a serious alarm is triggered. That way, you can quickly respond before it escalates to a full-blown outage.
Not all alarms need action at 3 AM. This system lets you schedule less-urgent notifications for normal business hours. Meanwhile, life-and-death alarms - like severe battery drop or HVAC failures - still trigger 24/7 alerts to on-call personnel. That keeps your team focused while preventing "alarm fatigue."
When you're juggling multiple sites, you may want either comprehensive alarm details for troubleshooting or concise summaries for a high-level view. With this platform, you can easily do both:
A failing backup battery can wreak havoc on your telco operations. The example solution above includes:
These battery voltage monitoring (BVM) sensors provide continuous voltage monitoring. With this level of consistent monitoring, you'll know long before a battery reaches a critical point. This allows technicians to schedule replacements and maintenance proactively. That way, you avoid unexpected battery failures knocking out entire sites.
Overheating is a leading cause of telecom equipment damage. The optional HVAC Controller provides:
The HVAC Controller eliminates the need to send someone on-site to flip a switch. Instead, you can manage HVAC issues right from your desk. This reduces your travel and truck roll expenses.
The RTUs act as the hub for all sensor data. These remotes forward alarms to on-call staff via voice or email, and offer an intuitive web interface for real-time visibility. The RTUs also forward data to the unspecified master station.
That master station oversees the entirety of the network, creating a singular view of all alarms. The web interface of the master station is even more granular than those of the RTUs, offering a larger scale view of alarms as well as greater alarm detail.
The example setup we've discussed so far can work well for multiple different industries. This setup was, however, built with the intention of being used for telecom applications.
This setup was designed specifically for one main site and a few smaller remote sites, which is a very common telco footprint. Of course, we would always modify this design to suit your site sizes and quantities. All DPS hardware is rugged and field-tested, so it can handle the environmental challenges you face - heat, cold, and power instability.
Have you ever had to guess what's happening at a remote site? With these RTUs in place, you'll have continuous visibility of every location. No more rolling trucks just to see if the AC is still on or if the power feed is good. That's especially true when you active poll RTUs using T/Mon instead of just waiting for asynchronous SNMP traps.
Unplanned outages are costly for telcos, leading to subscriber dissatisfaction, regulatory fines, and reputation hits. By catching problems early - especially battery or HVAC issues - you can fix them before a single phone call is dropped. That's proactive maintenance in action.
If your network expands, just add more NetGuardian units and BVM sensors. This modular architecture keeps your system flexible and prevents expensive "rip and replace" overhauls.
You don't have to overhaul your current alarms or servers. This system blends smoothly with SNMP, email, and voice call-out. Plus, it can feed data to your existing NOC tools for a single-pane-of-glass view.
Downtime doesn't just annoy your customers - it directly affects your bottom line:
Proactive alarm monitoring helps you dodge these costly consequences, preserving both revenue and reputation.
If you're constantly dispatching techs just to see if a site is really down, you're bleeding labor hours. Just like the example, look for a system that offers:
Your result will be a stronger, more effective field team.
DPS Telecom has been helping telcos monitor remote sites for decades. By choosing our system, you get:
Don't risk another site outage or battery meltdown. Make your telco network bulletproof.
Call DPS Telecom at (559) 454-1600 or drop us an email at sales@dpstele.com to learn more.
Let's protect your mission-critical telco infrastructure together.
Andrew Erickson
Andrew Erickson is an Application Engineer at DPS Telecom, a manufacturer of semi-custom remote alarm monitoring systems based in Fresno, California. Andrew brings more than 18 years of experience building site monitoring solutions, developing intuitive user interfaces and documentation, and opt...
