The Protocol - Sep/Oct 2000

President's Letter: You're our priority!

DPS invests a lot of time in developing solutions for our customers. We know that your success is the key to our success. Not only do I want you to be happy with the products and services you receive from DPS, I want you to be happy enough to tell others!

We are not interested in just getting the sale. We want a long term relationship with you from our consultative quoting process to our on-site installation and training. As your needs change, we will be there to enhance our products, addressing your evolving needs.

Today's marketplace is very competitive. Less downtime of revenue generating equipment gives you an advantage over your competitors. We want to make sure your system is up and running and that you know when problems arise. Our engineers work with you to design that Perfect Fit Solution, giving you the upper hand.

Our goal is to offer you the perfect solution through expert sales consultants, innovative designs and cutting edge technology developed just for you.

Praise from our Partners:
DPS demonstrated what customer service is all about

I would like to acknowledge Sean Crispin for his tireless effort in resolving the problems we have been experiencing with the EXCEL environmental alarm system.

Sean has demonstrated his knowledge and skill of the KDA 864 unit in this effort but most of all Sean has demonstrated what customer service is all about.

Most companies talk about it and believe they provided good customer service but do not really ever reach the level which Sean has shown EXCEL. Rest assured when Sean is working with a customer that they are in the best of hands.

Please accept our praise and compliments from the EXCEL NOC team, here in Carrolton, Texas.

B. Nelson
Manager NOC
Carrolton, Texas

---

I just wanted to take a moment to let you know that we were very pleased with both the top-notch professionalism and the friendly attitude of your field installer, John Maldonado.

John showed up at our site on time and ready to go. He listened carefully to our questions and openly discussed every detail of the installation process. He was very skilled (and patient) in training us on the operation of the all the screens and functions of the IAM.

I am sure you are already aware of John's value to your organization. He represents DPS Telecom in the best possible way: in front of the customer. You are very fortunate to have such a talent.

T. Flodin
Field Engineer Manager
Saint Paul, Minnesota

Paul Velasquez - In-house Design Team Produces Fast Prototypes

Remarkable employees make for a remarkable company. Paul Velasquez designs the metal cases used for DPS devices. "Our job is to come up with new ideas and new designs for the future," explained Paul.

Redesigning the NetGuardian was his first major project. He decided to redesign the speaker, bringing it up front where it can be more easily heard. "We try to make the new designs something the customer will enjoy, something eye-catching," said Paul.

Paul went to the top mechanical design trade school in 1991 and has been in the field ever since. Now he works with Don Randall, DPS Manager of Special Projects, taking a new case from the preliminary ideas to finished product in a very quick time frame.

"Because we have the technology to do whatever the customer needs, I can take care of the whole project in-house," said Paul. "If we had to go outside for metal, we'd have to wait." Paul can take a rough sketch and design new screen art, new cases and make a finished prototype with DPS resources.

"Mr. Berry brought me a drawing on a napkin, right after meeting with a customer. We made the box out of sheet metal, and had the design finished that afternoon. The silk screening was done the next morning, in time for the customer to see it again," related Paul. "It was exactly what the customer wanted, and that's why DPS is so successful, because we can respond so quickly and do exactly what our customer needs."