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Reserve Your Seat TodayWhen you invest in network monitoring solutions, you're not just buying a piece of hardware - you're buying the expertise, quality, and service behind it.
At DPS, our offices, PCB factory, and metal shop are all designed with one goal in mind: giving you the best monitoring gear available.
Every step of our process is designed to offer real benefits to our clients. Let's take a tour behind the scenes to show you how our unique setup ultimately makes your job easier.
As soon as you call DPS Telecom, you'll notice something different: no voicemail mazes or endless button-pushing. Whether you're reaching out for sales or tech support, you'll talk to a live human being. This is an intentional choice.
"We always want you to feel like we're giving you the absolute best service you've ever had," we tell our clients. And it's true. From that first interaction, we're focused on solving your problems quickly and effectively.
Our sales team isn't your typical run-of-the-mill operation. We don't believe in pushing generic products. Instead, our sales staff consists of technical experts. Many, like Ron - a co-founder of DPS - have been here since Day 1.
Even our newest sales team members hit the ground running. From the beginning, they're trained on our technology and begin building relationships by inviting clients to factory training events or introducing new products.
By combining technical knowledge with a client-focused approach, our sales team is prepared to help you find exactly what you need - even if that means creating something entirely new.
Innovation drives everything we do in engineering. Unlike companies that rely on off-the-shelf software, we build all our internal tools from scratch. This includes our CRM, website management tools, and even production control software.
The head of our engineering department sums it up in this way: "We always want to be in total control of our process."
From circuit board design to programming for our T/Mon master station and remote telemetry units (RTUs), every aspect of our products is designed with precision. Need your T/Mon to speak a protocol used by your older equipment? Send us the device, and we'll build compatibility into our system.
Our tech lab is where ideas meet real-world conditions. It's here that we troubleshoot bugs, replicate customer issues, and test compatibility with third-party equipment.
And when it comes to environmental testing, we don't leave anything to chance. Our temperature test chamber can simulate extreme conditions, from the freezing cold of northern Canada to the sweltering heat of Texas.
Even more substantial is our EMI (electromagnetic interference) chamber. This space, lined with absorbing cones, ensures our equipment meets the strictest interference standards. "We test to make sure our devices won't disrupt other equipment - or be disrupted themselves," explains one of our engineers. This attention to detail ensures reliability once you get a DPS device.
Every great device starts with a reliable circuit board, and our in-house PCB factory ensures just that. Using surface mount technology (SMT), we apply paste, place components, and bake them in our specialized ovens.
This automated process eliminates human error and ensures precision down to a thousandth of an inch. Boards that require additional work, such as through-hole technology, are reworked by hand at dedicated stations.
Before leaving the factory, every board undergoes rigorous diagnostic testing to ensure reliability. The farther a product gets from us, the more expensive it is to fix (for both you and us!). That's why we invest heavily in quality control upfront.
It might seem unusual for an electronics company to have its own metal shop, but for us, it's essential. After all, a circuit board isn't much use without a durable enclosure to protect it.
Our process begins with raw sheets of aluminum, which are cut using a high-pressure water jet. This machine combines water and garnet dust to slice through metal faster than the speed of sound. Efficiency is key here, too - we even recycle the garnet dust to reduce waste.
Once cut, the metal moves to our press brakes, where up to 20 tons of force shape it into enclosures. After bending, we powder coat the metal for durability and screen print labels onto the ports for clarity.
The final step is hardware insertion. Using precision tools, we attach fasteners to ensure your device is ready for assembly. The result? A robust, professionally finished product built to withstand the rigors of your real-world use.
In final assembly, our circuit boards meet their enclosures. Each product is carefully screwed together, tested again, and prepped for shipping. This meticulous process ensures that every device leaving our facility meets the highest standards.
Our shipping department, equipped with foam, boxes, and all the necessary supplies, ensures that your equipment arrives safely - whether it's going across town or across the globe.
You might be wondering: why does any of this matter? The answer is simple - our in-house capabilities give you better results.
Whether you're monitoring a power grid, a telecom network, or a remote industrial site, DPS in-house manufacturing ensures you get the best solution possible. We don't just build products - we build trust, reliability, and long-term partnerships.
If you'd like to see how our approach can benefit your next project, give us a call at 559-454-1600 or email sales@dpstele.com. We'd love to show you what we can do.
Andrew Erickson
Andrew Erickson is an Application Engineer at DPS Telecom, a manufacturer of semi-custom remote alarm monitoring systems based in Fresno, California. Andrew brings more than 17 years of experience building site monitoring solutions, developing intuitive user interfaces and documentation, and opt...
