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9 Ways to Evaluate an RTU Before Buying

By Andrew Erickson

January 31, 2025

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Most remote sites with important equipment demand a solid Remote Telemetry Unit (RTU) to keep things running smoothly. Consider the important role your network plays-and everyone it serves. It's not just about meeting your immediate needs. You have to protect against equipment failure, overheating, security threats, and all the other problems that can happen at any remote site.

When you're making a substantial investment-like an RTU, you need to get it right the first time. An RTU isn't a disposable tool. It impacts your operational continuity, cost efficiency, and network reliability for years-sometimes decades. That's why it's vital to carefully evaluate any RTU before a full-scale purchase.

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If you've ever worked on a project where you have to explore your equipment options, you know how scary it can be to decide on a device without being confident in its abilities. Testing and evaluating an RTU before making the full-on commitment can be the difference between a future of successful monitoring and a future disaster.

So, how do you conduct a thorough evaluation of an RTU? Let's walk through nine practical evaluation methods and considerations that will help you make the most informed decision possible - and avoid getting stuck with ineffective gear.

1) Take a Money-Back Guarantee Approach

Sometimes, you want a simple, direct way to test an RTU in a real-world environment. A manufacturer's money-back guarantee is a straightforward but incredibly effective option.

  • Risk-Free Trial: You purchase the RTU with the assurance that you can return it for a full refund if it doesn't meet your expectations.
  • Hands-On Testing: This lets you integrate the RTU into your existing network and see exactly how it interacts with your gear-whether it's telecom switches, microwave radios, or fiber equipment.
  • Easy Exit Strategy: If it doesn't meet your performance benchmarks or fit your operational workflow, you send it back with little hassle.

A money-back guarantee option gives you real-world testing without a permanent commitment. It's a win-win.

2) Utilize a Loaner Agreement

Bureaucracy can slow everything down-especially in large organizations. If you find your procurement process too troublesome, a loaner agreement is the perfect workaround.

  • No Purchase Order Upfront: You won't have to issue a PO right away. Instead, you'll sign a simple memorandum of understanding.
  • Flexible Evaluation Period: Typically 30 to 90 days to see how well the RTU performs in your environment.
  • Streamlined Approval: Since you're not actually buying anything yet, stakeholders are often more willing to approve this test phase quickly.

If the RTU works great, you move forward with the equipment. If not, you return it-no harm, no foul.

3) Engage in a Field Trial

For larger networks and rollouts, you might need a deeper level of customization and support. That's where a field trial comes in.

  • On-Site Expertise: Manufacturers might offer to send a team to help with installation and configuration, especially if you're ordering a large quantity.
  • Custom Firmware & Protocol Tweaks: If you need special features-like custom alarm mediation or protocol adjustments-this is your chance to get them dialed in perfectly.
  • Realistic Stress Tests: You can evaluate how the RTU handles everything from environmental challenges to sudden surges in data traffic.

A field trial provides unparalleled insight into an RTU's performance under your specific conditions. This is incredibly valuable for large-scale implementations.

4) Consult with Experts

Before you even evaluate a single RTU, consulting with industry experts can save you time and money. They can provide:

  • Targeted Recommendations: Experts can help you prioritize the features which are most important for your operation.
  • Industry-Proven Models: They can also share which RTUs have stood the test of time and are less likely to fail.
  • Faster Shortlist: By zeroing in on dependable, well-reviewed options, you'll reduce the risk of testing faulty models that don't stand a chance in your site's environment.

5) Join Virtual Demonstrations and Webinars

Before having any RTU in hand, consider attending a virtual demonstration or manufacturer webinar.

  • Initial Preview: You'll get a sneak peek at how the RTU's interface looks and the features it offers-no shipping delays required.
  • Ask Real-Time Questions: Gather your entire team, log in, and fire away with your questions.
  • Narrow Your Candidates: After a few demos, you'll have a clear idea of which units you actually want to test physically.

These virtual sessions can be a big time-saver and help you skip right to the strongest contenders. Save yourself time on research and ask a human your questions instead.

6) Run Performance Benchmarking Tests

So you have your hands on a potential RTU and maybe you used one of the methods above to get it. Now it's time for performance benchmark tests.

  • Quantify Efficiency: How fast does it respond to alarms? Does it handle event storms without crashing?
  • Check Compatibility: Does it integrate with your existing SCADA system or SNMP manager?
  • Measure Reliability: Run it through your typical (and maybe not-so-typical) fault conditions to see if it remains stable.

When you rely on hard data instead of gut instinct, you'll be more confident in your final purchase decision.

7) Conduct Scalability Assessments

Your network might not stay the same size forever. In fact, growth is often the norm. That's why considering scalability matters.

  • Future Expansion: Make sure the RTU can handle increasing numbers of discrete alarms, analog inputs, and control relays before you buy.
  • Protocol Flexibility: Does it speak SNMP, MODBUS, or other common protocols that future equipment might require?
  • Upgradable Firmware: Look for an RTU that can be firmware-updated so you don't outgrow it prematurely.

No one wants to invest in a system they'll have to replace two years down the line. Plan ahead for evolving needs to avoid unnecessary replacement costs.

8) Review Security Protocols

We're living in an era of increasing cyber threats. Any device on your network can be a potential entry point, so solid security is a non-negotiable feature - especially if you have to meet specific requirements like NERC and FERC.

  • Encryption Standards: Ensure data transmission is encrypted.
  • Authentication & Access Control: Look for multi-user levels, strong password policies, and two-factor authentication.
  • Ongoing Updates: Make sure the manufacturer provides regular patches or firmware updates.

You can't leave security to chance. Make sure your RTU is built to resist modern cyber threats.

9) Test Environmental Compatibility

Finally, an RTU designed for moderate climates might fail in extreme environments. Perform environmental compatibility testing if you have sites that undergo harsh conditions.

  • Temperature Extremes: Ensure the device works in extreme heat and cold.
  • Humidity & Dust: Look for rugged enclosures.
  • Electrical Interference: Test resilience against EMI.

An RTU that doesn't handle your environment is a risk you don't want to take.

Why You Should Evaluate?

Evaluating an RTU before committing to a full purchase might feel like an extra step-and it is. However, it's a step that pays huge dividends in network uptime, cost savings, and peace of mind.

  • Compatibility: Make sure the RTU meshes seamlessly with your current network infrastructure, HVAC systems, or other equipment.
  • User Experience: A complicated user interface can lead to errors and overlooked alarms. Good design matters.
  • Operational Continuity: Downtime is expensive, whether you're running a national telecom, a power utility, or a local government network. You can't afford the wrong RTU.

Taking the Next Step

If you're considering an RTU and want to learn more about any of these evaluation methods, we're here to help. With years of experience manufacturing remote monitoring gear, we have industry insights that can help you make the right choice.

Just give me a call at 559-454-1600 or shoot an email to sales@dpstele.com.

I'll walk you through specific examples, answer any questions, and help you determine which RTU-and which evaluation approach-makes the most sense for you.

Remember: Choosing the right RTU is more than a purchase; it's an investment in the reliability and efficiency of your network.

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Andrew Erickson

Andrew Erickson

Andrew Erickson is an Application Engineer at DPS Telecom, a manufacturer of semi-custom remote alarm monitoring systems based in Fresno, California. Andrew brings more than 18 years of experience building site monitoring solutions, developing intuitive user interfaces and documentation, and opt...